This agreement explains how the PILLPOINTONE agent programme works: how pharmacies become your clients, what you earn, when and how you are paid, and what happens when something goes wrong. Each section ends with a short summary in Kiswahili. If the English text and the Kiswahili summary differ, the English text applies.
Mkataba huu unaeleza jinsi mpango wa mawakala wa PILLPOINTONE unavyofanya kazi. Kila sehemu ina muhtasari kwa Kiswahili mwishoni. Kukiwa na tofauti, maandishi ya Kiingereza ndiyo yanayotumika.
Key terms ยท Masharti makuu
- PILLPOINTONE plans at our price
- 20% of every PILLPOINTONE package payment, for as long as the client keeps paying
- Your own packages
- Everything above the PILLPOINTONE plan price; no percentage
- Branch service charge
- Paid to you in full
- When earnings can be withdrawn
- Earnings become withdrawable at the end of the month in which the client paid
- Minimum withdrawal
- TZS 10,000, to M-Pesa or other mobile money, or a bank account
- Joining fee
- None
- Who can join
- Anyone aged 18 or older with a NIDA number
- Status
- Independent agent paid by results, not an employee; no salary
1. The agreement
1.1 This agreement is between you, the person applying to be an agent, and RehoSpace Enterprise of Morogoro, Tanzania, which owns and runs PILLPOINTONE ("PILLPOINTONE", "we", "us").
1.2 You accept it by ticking the declaration and submitting your agent application. We record the date, time and internet address of your acceptance.
1.3 It adds to the PILLPOINTONE Terms of Use and Privacy Policy, which also apply to you. Where they conflict on an agent matter, this agreement applies.
1.4 If we agree different commission terms with you personally, they are shown in your agent dashboard and replace the default commission in section 5.1 for you. Everything else in this agreement still applies.
Kwa ufupi
Mkataba huu ni kati yako na RehoSpace Enterprise, wamiliki wa PILLPOINTONE. Unaukubali unapotuma maombi ya kuwa wakala. Ukikubaliana nasi masharti binafsi ya kamisheni, yanaonekana kwenye dashibodi yako na yanachukua nafasi ya kamisheni ya kawaida; mengine yote yanabaki kama yalivyo.
2. You are an independent agent
2.1 You are self-employed. You are not an employee of PILLPOINTONE or RehoSpace Enterprise, and this agreement is not a job contract. You are paid only the earnings described here. There is no salary, allowance or guaranteed income.
2.2 You decide where, when and how much you work. You may do other work alongside being an agent.
2.3 You pay your own costs, such as transport, airtime and internet.
2.4 You may not sign contracts, give guarantees or make promises on behalf of PILLPOINTONE, or present yourself as our employee or as a government officer.
2.5 You are responsible for declaring and paying any tax due on your earnings. If Tanzanian law requires us to deduct tax from a payment to you, we will deduct it and show the deduction in your payment details.
Kwa ufupi
Wewe ni wakala huru, si mfanyakazi wa PILLPOINTONE. Hakuna mshahara: unalipwa kutokana na matokeo tu. Unachagua muda wako, unalipia gharama zako (usafiri, vocha, intaneti) na unawajibika kwa kodi ya kipato chako. Usijitambulishe kama mfanyakazi wetu wala afisa wa serikali.
3. Joining and verification
3.1 To be an agent you must be at least 18 years old, have a valid NIDA number, and give your true name, phone number and address, and a payout account (M-Pesa or other mobile money, or a bank account) in your own name.
3.2 Each person may hold only one agent account.
3.3 Joining is free. PILLPOINTONE never asks for money to register an agent or approve an application. Anyone who asks you for such money is not acting for us; please report them.
3.4 We check your details automatically and then by our team. We may approve your application, ask you to correct something, or reject it with a reason. Approval usually takes less than 24 hours but can take longer.
3.5 When you are approved you receive an agent code and a referral link. Keep your login details private: you are responsible for what is done with your account.
3.6 Keep your details up to date in your dashboard, especially your phone number and payout account.
3.7 We use your NIDA number, address and payout details only to verify you, pay you and meet our legal duties, as described in our Privacy Policy. Giving false details or someone else's identity is a serious breach (section 12.2).
Kwa ufupi
Lazima uwe na miaka 18 au zaidi, NIDA halali, na akaunti ya malipo iliyo kwa jina lako. Mtu mmoja, akaunti moja. Kujiunga ni bure: hatuombi pesa kamwe ili kukusajili, na anayekuomba pesa si sisi. Tunakagua taarifa zako, kisha unapata namba ya wakala na link ya kualika. Taarifa za uongo ni kosa kubwa.
4. Your clients
4.1 A pharmacy owner becomes your client when (a) they create their PILLPOINTONE account using your referral link or agent code, or (b) you register them from your agent dashboard. Branches you add for your client are linked to you as well.
4.2 This link is set when the owner's account is created. An owner who signed up without your link or code is not your client and cannot be moved to you later. If two agents claim the same pharmacy, our system records decide.
4.3 You do not earn from your own owner account.
4.4 Clients must be real pharmacies whose owners chose to use PILLPOINTONE. Creating fake or duplicate accounts is a serious breach.
4.5 The account belongs to the client. When you register an owner, give them their login details at once and make sure they change the starting password the first time they sign in. Do not keep, use or share a client's password, and do not sign in to a client's account without their permission.
4.6 Your clients are PILLPOINTONE customers too. They can contact us directly at any time, and we may support, bill and contact them directly.
Kwa ufupi
Mmiliki anakuwa mteja wako akijisajili kwa link au namba yako ya wakala, au ukimsajili kupitia dashibodi yako. Hii inaamuliwa siku akaunti inafunguliwa na haihamishwi baadaye. Huwezi kulipwa kutokana na akaunti yako mwenyewe. Akaunti ni mali ya mteja: mpe taarifa za kuingia, ahakikishe anabadilisha nenosiri, na usitumie nenosiri lake.
5. What you earn
5.1 PILLPOINTONE plans at our price
When your client pays for a PILLPOINTONE plan at our standard price, you earn 20% of every PILLPOINTONE package payment, for as long as the client keeps paying.
- The commission is worked out on what the client actually paid for the plan, after any discount, not counting branch service charges (5.3).
- If a client pays for several months at once, you earn the commission on the whole payment when it is made.
- Add-ons your client buys on a PILLPOINTONE plan, such as extra branches or users, earn the same commission on what the client pays.
- Free trials earn nothing, because nothing is paid.
| Plan | Price per month | You earn per month paid |
|---|---|---|
| DLDM PACKAGE | TZS 10,000 | TZS 2,000 |
| GOLD PACKAGE | TZS 25,000 | TZS 5,000 |
| PLATINUM PACKAGE | TZS 60,000 | TZS 12,000 |
5.2 Your own packages
You may create your own packages, each built on a PILLPOINTONE plan, and sell them at your own price. Your price cannot be lower than the plan it is built on. When a client pays for your package, PILLPOINTONE keeps its plan price for the months paid and you earn everything above it. The percentage in 5.1 does not apply to these payments.
Example: your package is built on DLDM PACKAGE (TZS 10,000) and you sell it at TZS 13,000 a month. For each month paid, PILLPOINTONE keeps TZS 10,000 and you earn TZS 3,000.
- Add-ons for clients on your packages are charged at PILLPOINTONE prices and earn nothing.
- We may switch off a package whose name, description or price misleads clients. Your clients are then offered PILLPOINTONE plans.
5.3 Branch service charge
You may set a monthly service charge for each of your client's branches that you manage. It is added to the client's invoice for each month paid and is paid to you in full, on top of your commission or package earnings. Agree the charge with the client before you set it, and tell them it is your fee.
5.4 How clients pay
Clients pay PILLPOINTONE directly, using the payment options in their own account. Never take subscription money from a client, in cash or to your own number, even to pay on their behalf. You may show a client how to pay on their own phone. Earnings are recorded only for payments that PILLPOINTONE receives and confirms.
5.5 What earns nothing
- Free trials, and payments that are later reversed (section 8).
- Payments by pharmacies that are not linked to you.
- Bringing in other agents. There is no commission for recruiting agents, and you must never charge anyone to become an agent or a "sub-agent".
5.6 Changes to commission
We may change the default commission. A change applies only to payments made after it takes effect; earnings already in your wallet never change. We will give you at least 30 days' notice before any reduction, by dashboard notification, SMS or email. An increase can take effect straight away.
Kwa ufupi
Ukiuza vifurushi vya PILLPOINTONE kwa bei zetu, unapata 20% ya kila malipo ya kifurushi cha PILLPOINTONE, muda wote mteja anapoendelea kulipa, kwa kiasi ambacho mteja amelipa kweli. Ukilipwa miezi kadhaa kwa pamoja, unapata kamisheni ya malipo yote. Ukiuza vifurushi vyako mwenyewe, PILLPOINTONE inachukua bei yake na kinachozidi ni chako, bila asilimia. Ada ya huduma ya kila tawi uliyokubaliana na mteja inakuja kwako yote. Mteja analipa PILLPOINTONE moja kwa moja: usipokee pesa za usajili za mteja. Hakuna kamisheni ya kusajili mawakala wengine, na usimtoze mtu yeyote pesa ili awe wakala. Tukipunguza kamisheni tutakupa taarifa siku 30 kabla, na mabadiliko hayagusi pesa iliyopo kwenye wallet yako.
6. Your wallet
6.1 Your earnings are recorded in your PILLPOINTONE wallet as soon as a client's payment is confirmed, and you get a notification.
6.2 Earnings become withdrawable at the end of the month in which the client paid. Until then they show as pending. This waiting time lets us correct payments that were confirmed by mistake.
6.3 Your wallet lists every earning, the payment it came from, and every withdrawal. Your available balance is your cleared earnings, minus withdrawals already paid, minus any request waiting to be paid.
Kwa ufupi
Kipato kinaingia kwenye wallet yako mara malipo ya mteja yanapothibitishwa. Kipato kinakuwa tayari kutolewa mwisho wa mwezi ambao mteja alilipa; kabla ya hapo kinaonekana kama "pending". Wallet inaonyesha kila kipato na kila malipo uliyopokea.
7. Withdrawals
7.1 From your wallet you can request a withdrawal of TZS 10,000 or more, up to your available balance.
7.2 You can have one request waiting at a time, and you can cancel it while it is waiting.
7.3 We pay to the mobile money or bank account in your request, which must be in your own name. Check it carefully: we are not responsible for money sent to a wrong account you gave us, but we will help you try to recover it.
7.4 We aim to pay within 7 working days of your request. When we pay, we record the payment reference and you get a notification.
7.5 We send the full amount you request. Charges made by your own provider on your side, such as cash-out fees, are yours.
7.6 If we reject a request, we tell you why and the amount goes back to your available balance.
7.7 You cannot request withdrawals while your account is suspended (section 11).
Kwa ufupi
Unaweza kuomba kutoa kuanzia TZS 10,000 hadi salio linalopatikana, ombi moja kwa wakati. Tunalipa kwenye M-Pesa au benki iliyo kwa jina lako, kwa lengo la ndani ya siku 7 za kazi, na tunakutumia namba ya muamala. Tunatuma kiasi kamili; ada za kutoa pesa upande wako ni zako. Ombi likikataliwa, tunakueleza sababu na pesa inarudi kwenye salio lako.
8. Reversals and corrections
8.1 If a client's payment is cancelled, refunded, found not to have been received, or deleted, the earnings from it are reversed automatically. If the payment is confirmed again later, the earnings come back.
8.2 We may also reverse earnings, with a written reason, if they came from a fake client, a payment that was not genuine, a mistake, or a breach of this agreement. You get a notification every time earnings are reversed.
8.3 If earnings are reversed after you have withdrawn them, your balance can go below zero, and your next earnings pay this off first. Where the reversal comes from fraud, we may also recover the money by other lawful means.
8.4 If you believe a reversal is wrong, tell us within 30 days (section 14) and we will review it.
Kwa ufupi
Malipo ya mteja yakighairiwa, yakirudishwa au yakigundulika hayakupokelewa, kipato chake kinaondolewa; yakithibitishwa tena, kinarudi. Kipato kutoka kwa wateja feki au udanganyifu kinaondolewa. Kama ulishatoa pesa hiyo, salio lako linaweza kuwa hasi na kipato kijacho kinalipia kwanza. Ukiona tumekosea, tuambie ndani ya siku 30.
9. When a client stops paying, changes plan or leaves
9.1 Stops paying: you earn nothing while the client is unpaid. When the client pays again, your earnings start again automatically, as long as this agreement continues.
9.2 Extra time to pay: if we give a client extra days to pay, you earn when the client actually pays.
9.3 Changes plan: you earn according to the plan the client pays for. If the client moves between your own package and a PILLPOINTONE plan, sections 5.1 and 5.2 apply to each payment accordingly.
9.4 Leaves PILLPOINTONE: if a client stops using PILLPOINTONE or closes their account, your earnings from that client stop.
Kwa ufupi
Mteja akiacha kulipa, hupati kitu mpaka alipe tena; akilipa, kipato chako kinarudi chenyewe. Ukipewa muda wa ziada, unalipwa mteja akilipa. Akibadilisha kifurushi, unalipwa kulingana na kifurushi alicholipia. Akiondoka PILLPOINTONE, kipato kutoka kwake kinakoma.
10. How you must work
- Be honest. Tell clients the real prices, the free trial and what the system does. Never promise features we do not offer, and never claim PILLPOINTONE is required by the government or any regulator.
- Be respectful. Introduce yourself with your name and agent code. Respect the owner's decision; do not pressure, threaten or harass anyone, and visit at reasonable hours.
- Protect client information. What you see about a client's business, such as sales, stock, prices or patients, is confidential. Use it only to help that client with PILLPOINTONE, never copy or share it, and follow Tanzania's personal data protection law. This duty continues after the agreement ends.
- Use our name truthfully. You may use the posters and messages we provide, or your own, to promote PILLPOINTONE. Do not change our prices or features, promise income to other people, or send spam.
- No money from clients or recruits. Do not take clients' subscription money (5.4), and do not charge anyone to join PILLPOINTONE or to become an agent.
- No fake activity. Do not create fake clients, use other people's identities, or try to earn from your own account.
Kwa ufupi
Kuwa mkweli kuhusu bei, majaribio ya bure na huduma; usidai kuwa mfumo unalazimishwa na serikali. Jitambulishe kwa jina na namba ya wakala, heshimu uamuzi wa mteja. Siri za biashara ya mteja (mauzo, stoo, bei, wagonjwa) zibaki siri hata baada ya mkataba kuisha. Usipokee pesa za wateja, usimtoze mtu pesa ili awe wakala, na usitengeneze wateja feki.
11. Suspension
11.1 We may suspend your agent account if we reasonably believe you have broken this agreement, while we look into a complaint about you, or if your details turn out to be false. We show you the reason in your dashboard.
11.2 While you are suspended:
- you cannot use the agent panel or request withdrawals;
- your clients keep using PILLPOINTONE normally;
- earnings from your clients' payments are still recorded in your wallet, but can be reversed if they are connected to the reason for the suspension;
- clients on your own packages are offered PILLPOINTONE plans for their next payments.
11.3 You can reply to the reason and give your side (section 14). When the matter is settled we either reactivate your account or end the agreement under section 12.
Kwa ufupi
Tunaweza kusimamisha akaunti yako kwa muda tukishuku ukiukaji, tukichunguza malalamiko, au taarifa zako zikiwa za uongo, na tutakueleza sababu. Ukiwa umesimamishwa huwezi kutumia dashibodi ya wakala wala kutoa pesa, lakini wateja wako wanaendelea kutumia mfumo na kipato kinaendelea kurekodiwa. Unaweza kujieleza; baadaye tunakurudisha au tunasitisha mkataba.
12. Ending the agreement
12.1 You can end this agreement at any time from the wallet page of your agent dashboard, or by telling us in writing by email or WhatsApp. It ends straight away unless you ask for a later date.
12.2 We can end it with 30 days' notice for any reason, or immediately for a serious breach: false identity or details, fake clients or payments, taking clients' money, misusing client data or passwords, charging people to join, or any other fraud.
12.3 When the agreement ends:
- earnings recorded up to the end date remain yours, except amounts reversed under section 8. You can still sign in to your wallet to withdraw your available balance, and earnings that clear later, with no minimum withdrawal, and to update your payout account;
- you stop earning from client payments made after the end date. Your clients stay with PILLPOINTONE and may be served by us directly or by another agent;
- your own packages are switched off and your branch service charges are removed, so your clients renew at PILLPOINTONE prices;
- sections 8 (reversals), 10 (client information) and 14 (disputes) continue to apply.
12.4 If an agent dies, we pay the balance owed to their legal representative or next of kin on proof of entitlement.
Kwa ufupi
Unaweza kusitisha mkataba wakati wowote kwa kutuambia kwa maandishi. Sisi tunaweza kuusitisha kwa taarifa ya siku 30, au mara moja kwa kosa kubwa kama udanganyifu. Unaweza kuusitisha mwenyewe kwenye ukurasa wa wallet. Mkataba ukiisha, kipato ulichopata hadi siku hiyo ni chako na unaweza kukitoa kupitia wallet yako bila kiwango cha chini. Malipo ya wateja yanayofanywa baada ya hapo hayakupi kipato tena; wateja wanabaki PILLPOINTONE.
13. Changes to this agreement
13.1 We may update this agreement. We will give at least 30 days' notice of important changes by dashboard notification, SMS or email, and the effective date at the top of this page shows the current version.
13.2 If you keep working as an agent after a change takes effect, you accept it. If you do not accept it, you can end the agreement under 12.1, and 12.3 applies.
13.3 No change reduces earnings already recorded in your wallet.
Kwa ufupi
Tukibadilisha mkataba, tutakupa taarifa siku 30 kabla kwa mabadiliko makubwa. Usipokubali, unaweza kusitisha mkataba. Mabadiliko hayapunguzi pesa iliyopo kwenye wallet yako.
14. Questions, complaints and disputes
14.1 Contact us with any question or complaint, quoting your agent code. We will look into it and reply in writing.
Email: info@rehospace.com
Phone: +255 742 177 328
Address: Morogoro, Tanzania
14.2 We will first try to settle any disagreement by talking. If it is not settled within 30 days, either side may take it to the courts of Tanzania. This agreement is governed by the laws of the United Republic of Tanzania.
14.3 We are not responsible for earnings you expected but did not receive because a pharmacy chose not to subscribe or renew, or because of interruptions beyond our reasonable control. Our duty to you is to pay the earnings recorded in your wallet under this agreement.
Kwa ufupi
Kwa swali au malalamiko, wasiliana nasi ukitaja namba yako ya wakala. Tutajaribu kwanza kumaliza tofauti kwa mazungumzo; ikishindikana ndani ya siku 30, upande wowote unaweza kwenda mahakamani Tanzania. Hatuwajibiki kwa kipato ulichotarajia kama duka limeamua kutolipia.